This position is responsible for driving the quality and professional performance of the Field Services Team; the internal field team that performs submetering installations and/or maintenance nationwide. 

• Submeter Operations, an integral division of RealPage, is experiencing rapid growth. In this position, you will have the responsibility of supervising a smaller team of field technicians. Your duties will include onboarding new team members, conducting regular work reviews to identify areas for further training, and implementing process enhancements. The key factors that will contribute to your success in this role are ensuring customer satisfaction through delivering high-quality work, effectively communicating about the work performed through detailed notes and inventory tracking, maintaining productivity levels among team members, and ultimately driving overall team profitability.
• The purpose of this role is to support the development of our future field leaders, aiming to improve their leadership abilities while carrying out their responsibilities as field technicians. It is ideally structured to allocate one day per week for performance coaching, planning, and reviewing schedules for the assigned team members, while the remaining four days are dedicated to installation or maintenance work in the field as a technician.
• Assists field team leaders by supervising and/or participating in tasks such as recruitment, salary administration, implementing disciplinary measures, conducting performance evaluations, acknowledging achievements, approving expense reports, managing time off requests, facilitating career development, organizing training sessions, conducting staff meetings, and providing individual coaching.

PRIMARY RESPONSIBILITIES

• Effectively supervise a small team of field service technicians to guarantee the efficiency of all installations and continuous maintenance of meter systems and equipment, while delivering exceptional customer service.
• Participate weekly field team meetings to ensure staff engagement and consistent communication amongst team members. 
• Participate in kick-off meetings to ensure correct utilization of RealPage resources and other challenges that may impact the job.
• To guarantee the best performance and quality, conduct the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field. Additionally, address any network-related issues, including routers and phone lines.
• Paying close attention to detail and ensuring accuracy are vital when entering meter data into the project management software [MOSS].

• High school diploma or its equivalent, along with at least 5 years of previous work experience, or a post-secondary/associate degree with a minimum of 2 years of prior work experience (a bachelor's degree in a technical field is preferred).
• Minimum of 3 years of experience in submetering or related skill trade.
• Must have a California General Contractor’s License, Class B – General Building.

KNOWLEDGE/SKILLS/ABILITIES

• Vendor certified expertise in recognizing and resolving problems encountered with the Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems highly desired.
• California General Contractor’s License, Class B – General Building highly desired.
• Effective communicator with people skills, and the ability to collaborate effectively with cross-functional teams.
• Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting with the ability to read low voltage wiring diagrams and controls flow diagrams.
• Experienced in a role that involves interacting with customers, highly self-motivated with a strong passion and enthusiasm.
• Ability to excel in a fast-paced work environment, dealing with complex issues on an ongoing basis while remaining composed under pressure.
• Prior experience in construction, basic electrical wiring, and plumbing.
• Prior experience in reading blueprints with the goal of creating a RF backbone / mesh network of repeaters for a multifamily property.
• Prior experience with HVAC, Electrical wiring, or plumbing.

Physical Demands and Working Conditions

• This position may require working in all-weather environments including rain, snow, extreme cold or high heat.
• This position necessitates engaging in physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing up a 10-foot ladder for a prolonged duration.
• Ability to drive without any restrictions (night, long periods of time)
• Willingness to travel up to 75% of the time (not local - hotel stay)
• Lift up to 50 lbs.
• Position is remote and expectations is to be available between the hours of 8:00 am – 5:00 pm within your respective time zone.
• Flexible to work overtime as needed to ensure the departmental task are completed according to established deadlines.  #LI-JL1 #LI-REMOTE