The Senior Customer Success Manager (Senior CSM) is responsible for the digital marketing performance, growth, and retention of complex accounts within their assigned vertical. The SCSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership.

• Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of value for the customer. Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell.
• Analyze benchmarks, trends, and outliers within customer marketing data.
• Work with Strategy teams to provide insights and recommendations to the customer based on findings. 
• Establish and maintain a high degree of recognition and influence with senior-level customer contacts in conjunction with the Sales team.
• Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. 
• Attend in-person customer meetings and/or industry conferences as needed; up to 25% of the time.
• Lead customer training/onboarding as needed.
• Meet and exceed quarterly and annual revenue targets. 
• Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. 
• Resolve customer issues that arise with good judgement and decision making; escalate as necessary through appropriate channels.
• Maintain accurate customer details in CRM (Salesforce.com) as required by management.

• 5+ years combined experience in Digital Marketing and Customer Success or other revenue driving customer-facing role required.
• 2+ years experience utilizing digital marketing performance data to tell compelling stories and drive revenue growth. 
• Experience with Google Analytics a plus.
• 2+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell and renewal opportunities.
• Advanced working knowledge of Web Design, Search Engine Optimization, and/or Pay-Per-Click advertising.
• Proven ability to manage complex, high-touch customers. 
• Strong Executive presence with demonstrated ability to command customer engagement at all levels within a cross matrixed organization.
• Proven history of managing complex marketing strategies, understanding of competitive landscapes, and ability to articulate differentiation of marketing products and services.
• Experience managing customer expectations, objections and complaints. Experience with CRM systems, Salesforce preferred.
• Excellent time management and organizational skills.
• Excellent written, verbal and interpersonal communication skills. 
• Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity.
• Excellent verbal and written communication skills.
• Technically savvy with Microsoft Office Suite.
• Any certifications with Real Estate associations such as IREM or NAA is highly desired.
• Contact management software experience with Salesforce.com is a plus.
• Industry meetings with industry associations and trade shows will be required. (these may occur on evenings and weekends).
• Self-motivated, hard-working, detail-oriented individual with punctual follow-up with clients on daily activities.
• This individual needs to be a self-starter that is motivated by resolving client issues and selling solutions in order to collect commission income.
• Position requires field activities including some overnight and weekend travel (up to 40%).

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Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.