SUMMARY

The Billing Analyst will be responsible for ensuring accurate and timely billing processes, analyzing financial data, and resolving billing discrepancies. Collaborate closely with internal departments, including sales, customer service, and accounting, to ensure billing accuracy and resolve any issues promptly. Resolve billing inquiries from clients and internal stakeholders.

PRIMARY RESPONSIBILITIES

• Complete daily and month-end close tasks to ensure accurate and timely billing close along with preparing detailed billing reports and financial reconciliations.
• Review contracts and process sales orders and billing changes into the order/billing systems ensuring contractual elements entered are in accordance with contract terms. 
• Review and resolve inquiries related to billing, credits, refunds, and cancellations.
• Communicate with external customers and explain billing invoices and billing policies to clients; assist in researching client questions regarding billing and order setup.
• Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices.
• Assist with special projects as requested, including custom reports and special data requests.
• Analyze complex billing data, identify discrepancies, and work with management to implement effective solutions.
• Develop billing financial reports and presentations for stakeholders.
• Cultivate internal and external relationships to gain new knowledge and competencies.
• Coordinate communication between internal teams to facilitate invoice dispute resolutions to external clients.

QUALIFICATIONS

• Bachelor's degree preferred with background in Business, Accounting or Finance.
• 2 years’ experience in Revenue Cycle or Billing experience
• Proficiency with Microsoft Excel - Pivot tables, VLOOKUP, and formulas
• Zuora experience preferred.
• Salesforce experience preferred but not necessary.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Strong organizational ability; must be able to prioritize and manage multiple tasks simultaneously.
• Excellent written and verbal communication along with customer service skills
• Strong financial/analytical and problem-solving skills
• Ability to work independently, achieve tight deadlines and take initiative on multiple projects.
• Knowledge of internal control concepts related to billing environments.

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SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.