COMPANY DESCRIPTION

Buildium is an innovative property management software company. We’re an all-in-one, cloud-based solution that brings clarity and simplicity to our customers’ busy lives. Financials, communication, leasing—we handle it all. We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

Our team of designers, content strategists, and researchers are all committed to fostering each other's growth, partnering with the R&D organization to deliver top-notch experiences, and taking part in Buildium's great culture. We celebrate honesty, creativity, initiative, and collaboration.

MISSION OF THE POSITION

As an Associate Product Designer, your mission is to craft and deliver top-notch user experiences for the Property Management Companies that Buildium serves.

TEAM CONTEXT

You'll be on a team of designers, researchers, and content strategists. You'll report to a UX Manager. You will lead design for a scrum team, as well as contribute to annual UX Team initiatives.

Behaviors & Influence

We expect you to understand, envision, and influence our product and its strategy with teams to create market impact, namely by:

• Learning your product area, about competitors, their solutions, and our gaps.
• Becoming familiar with property manager jobs to-be-done.
• Understanding our company vision and how your work aligns with it. 
• Understanding the vision for your product area. 
• Building relationships with peers across 3 legs of stool (UX, Product Management and Engineering) and across the company.
• Learning how the 3 legs work together to build products.
• Learning to apply our UX Team Core Values and UX Pillars to your work.
• Learning how to communicate, present, and share work in progress in 1:1s and Design Crit by framing problems, pros & cons, and questions.
• Proactively collaborating and soliciting feedback with the intention of learning and improving.
• Reporting progress regularly to your UX Manager.
• Beginning to develop a UX network both within and outside of Buildium.

Execution & Results

We expect you to explore problems, design innovative solutions quickly, apply research, create impact in new problem spaces, and push our craft forward, namely by:

• With coaching from your UX Manager, collaborating with teams to articulate and align on problem statements based on research. 
• Gaining awareness of design thinking. 
• With guidance, collaborating with teams to prioritize and scope work. 
• With coaching on collaborative methods, exploring concepts, narrowing to the best solution through research and with all 3 legs of stool.
• With help, applying and executing appropriate research methods, as well as assisting in recruiting participants and the related scheduling efforts.
• Getting design work shipped.
• Gaining familiarity with our design system and learning how to design with its components and patterns.
• Delivering UI that follows our fundamentals.
• Learning how to set and meet monthly, weekly and daily goals.
• Understanding KPIs for each of your projects and ensuring that they measure the problem/solution. 
• Work with other designers to achieve top-notch results.
• Knowing and prioritizing what’s most important, owning your time.

SPECIFIC METRICS OF SUCCESS 

• Contribute to Buildium’s product delivery strategy by leading product design in a scrum team, delivering discovery outcomes and initial designs ahead of the planned implementation date for 90% of the team’s roadmap projects.
• In parallel to the scrum work, use up to 30% of your time to contribute to expand and grow our Design System.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES  

• Fluency in English with strong written and oral communication skills.
• 1+ years of UX design and/or product design experience.
• Fluent in Figma and other commonly-used design tools.
• Fluent in user-centered design principles and testing methodologies.
• Can clearly and effectively present and communicate design processes, ideas, and solutions to teams and customers.
• Familiar with Agile Scrum methodology; ability to plan and manage design work for 2-3 projects at a time.
• Experience creating or working with Design Systems as a producer and/or consumer.
• Nice to have: Experience in the small and medium sized business (SMB) market and/or B2B products.

ROLE-BASED COMPETENCIES

We are looking for a candidate who demonstrates:

• Ability to solve complex problems and advocate for consumer-grade user experiences;
• Ability to learn quickly and proficiency at understanding and absorbing new information;
• Efficiency, producing significant outputs with minimal wasted effort;
• Organization, planning according to the roadmap and the tasks at hand in an efficient and productive way, focusing on key priorities;
• Proactively and consistently solicit feedback on your work and be open to constructive criticisms.

CULTURAL COMPETENCIES

We are looking for someone is who aligned with Buildium’s culture and therefore:

• Is focused on customers and users first;
• Is endlessly curious, and eager to learn all about our users’ reality;
• Is nimble and flexible, adjusting quickly to changing priorities and conditions;
• Is helpful and collaborative, getting feedback early, often, and from varying points of view;
• Takes initiative, acting in best interest of the teams, the company and the users without being told what to do and by bringing new ideas to the table;
• Communicates openly and honestly;
• Is passionate and pushes the limits, by demonstrating a can-do attitude, piloting new ideas, staying up-to-date on industry trends, and innovating.
• Has fun, bringing their whole self to work!

BENEFITS

• Great work environment. Working at Buildium is unlike any other gig you've ever had. With offices in the US, Portugal and India, you will be interacting daily with colleagues distributed all around the world. We’re casual, open, innovative and collaborative. As a company that empowers their employees to do the right thing, you will find that Buildium’s drive to be the best is contagious.
• Remote friendly environment with flexible working hours.
• Competitive salary.
• Health insurance.
• Team social events.
• Professional development opportunities.

Note: Buildium does not have an official office in Portugal and any job offers will be made by Upperhand Software, Unipessoal Lda. Upperhand Software, Unipessoal Lda is not a RealPage company.