The Financial Account Manager (FAM) role is critical to the financial health and success of our team and our clients. This position will work with clients at all levels from property managers and accounting team members to corporate level contacts to ensure our clients’ holistic financial health. This position will also work closely with internal teams to develop strategies based on client’s needs to ensure our client’s long term success and partnership with RealPage .

• Conduct client and property implementation analysis and track to completion to reduce number of validations and disconnections.
• Complete new client transition process to reduce time required to successfully redirect accounts and number of ongoing open redirections.
• Monitor client Invoice Processing health and recommend improvement opportunities to ensure long term success.
• Act as client advocate to internal teams and ensure appropriate responsiveness to client questions and concerns.
• Manage client research requests, projects or long-term initiatives needed to support client base by understanding all systems needed for research, coordinating internal resources needed for support or action and providing ongoing client and RealPage updates as dictated by the requests to ensure client expectations are met.
• Support client financial needs through understanding and supporting:
  • Accounting period maintenance in our system for clients
  • Client GLs database and bank account information tracking
  • Cleared and outstanding check research
  • Funding request processing log maintenance and communicate information to relevant RealPage employees
  • Invoice deletion process from batches clients will not pay

• PREFER LOCAL TO DFW AND ABLE TO WORK HYBRID SCHEDULE
• Bachelor’s Degree. Business, Finance or Accounting preferred or equivalent experience
• 0-2 years or more in Accounting or Finance support role or related experience

KNOWLEDGE/SKILLS/ABILITIES 

• Client interaction experience required
• Understanding required of general accounting and finance areas: AP/AR, accruals, check processing, account reconciliation, budgeting/forecasting, credit card and ACH management and reconciliation, funding requests and failed financial transactions
• Solution based attitude, drive for client resolution and satisfaction
• Strong verbal and written communication skills
• Strong time management skills
• Ability to manage multiple projects and clients at the same time, multi-tasking with highest level of urgency and response
• Up to 10% of travel to attend client meetings as needed

Physical Demands and Working Conditions:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• May be required to sit and/or stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to lift or move 10+ pounds.

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Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.