The Emerging Markets Customer Success Manager (CSM) is responsible for a high-potential segment of Buildium’s install base, focused on customers with strong growth trajectories and expansion opportunities. This role blends scaled engagement with targeted human interaction, requiring the ability to interpret customer goals and map Buildium solutions accordingly. The Emerging Markets CSM plays a critical role in driving product adoption, expansion, and long-term value realization. Success depends on effective cross-functional collaboration and the ability to translate customer insights into actionable growth strategies.

• Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement.
• Conduct customer calls to understand business objectives and align Buildium solutions to customer goals.
• Design and execute lifecycle programs that drive adoption, expansion, and customer maturity.
• Identify expansion opportunities and to drive revenue growth.
• Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies.
• Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization.
• Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment.
• Maintain accurate customer data and activity tracking within CRM systems.

• Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software.
• Strong understanding of SaaS customer lifecycle, growth strategies, and value realization frameworks.
• Proven ability to manage a high-volume book of business while delivering targeted, consultative interactions.
• Experience conducting customer calls and mapping product capabilities to business outcomes.
• Ability to identify and act on expansion signals within a customer base.
• Strong analytical skills with the ability to interpret trends and prioritize actions at scale.
• Confidence navigating CRM platforms; Salesforce preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Strong relationship-building skills across internal and external stakeholders.
• Highly self-motivated, adaptable, and comfortable operating in a dynamic environment.
• Technically savvy with Microsoft Office Suite and Google Workspace.
• Previous real estate, property management, or similar experience is highly desirable.

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.