The Invoice Processor is responsible for enrolling and maintaining utility accounts, managing invoice delivery through Urjanet and related systems, and troubleshooting issues to ensure accurate and timely billing. This role works closely with internal teams, external vendors, and Product while managing service requests, credentials, and delivery method changes in accordance with SLAs. Strong attention to detail, communication skills, and the ability to prioritize and problem-solve in a fast-paced environment are essential.
Review, edit, and manage invoice batches and provider keyword mappings within Nexus to ensure accurate processing.
Enroll utility accounts in Urjanet and troubleshoot assigned sections within the Urjanet portal.
Act as a primary point of contact with Urjanet through bi-weekly meetings, email communication, and Zendesk ticket submissions.
Respond to service requests (SRs) and questions from internal teams while adhering to Urjanet’s contractual SLA requirements.
Escalate issues and submit tickets to Product when system-level intervention is required.
Diagnose and resolve broken credential issues originating from Urjanet notifications, Teams requests, or portal alerts.
Manage changes to account delivery methods, including switching accounts between paper and e-bill as needed after initial setup.
Maximize the use of Urjanet where effective, while ensuring alternate delivery methods are implemented when Urjanet is unavailable or unreliable.
Maintain and update an issue tracker to document Urjanet-related problems, resolutions, and trends.
High school diploma or equivalent; additional coursework or certification in business, accounting, or a related field is a plus.
1–3 years of experience in invoice processing, utility billing, accounts payable, or operational support roles (or equivalent experience).
Demonstrated experience working with third‑party platforms or vendor portals (e.g., invoice delivery systems, data aggregation tools, or SaaS platforms).
Experience handling service requests, tickets, or queue-based work with defined SLAs.
Proficiency with Microsoft Office or Google Workspace, particularly Excel or Sheets for tracking and documentation.
Strong written and verbal communication skills for internal and external correspondence.
Ability to prioritize tasks, manage multiple workstreams, and meet deadlines in a fast‑paced environment.
Salary and Benefits
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
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