The Solutions Account Manager (SAM III) is a strategic client advisor responsible for driving measurable outcomes and maximizing customer value across Business Intelligence (BI) and Performance Analytics Benchmarking (PAB) solutions. In this role, you will deeply understand the goals, challenges, and operating realities of multifamily and commercial real estate clients, using curiosity and strong business acumen to translate their operational needs into proactive strategies that drive measurable outcomes, adoption, and ROI.

As the trusted advisor for your portfolio, you will drive a proactive customer engagement strategy owning structured cadences, outcome‑focused solution reviews, and goal setting, while driving adoption, identifying risks early, and helping clients incorporate RealPage tools into their business rhythms to achieve verified outcomes.

Client Relationship & Strategic Partnership

• Build trusted, long‑term relationships with multifamily and commercial real estate investment clients by understanding their objectives, operational priorities, and decision‑making structures.
• Serve as a strategic advisor who can navigate owner/operator dynamics and provide relevant insights aligned to client maturity and goals.
• Own and maintain consistent customer cadence through recurring touchpoints, standing calls, and executive‑level interactions.

Product Expertise & Value Guidance

• Quickly develop deep expertise across BI and PAB to confidently guide customers in daily workflows, interpretation of insights, and best practices.
• Translate complex analytics concepts into clear, actionable recommendations.

Adoption, Outcomes & Portfolio Performance

• Proactively identify opportunities for improved adoption, workflow integration, and business outcomes across assigned products.
• Lead customers through joint objective (JO) and SMART goal setting and track progress toward measurable verified outcomes.
• Monitor engagement signals, identify risks early, and execute mitigation plans to protect value realization.

Meeting Excellence & Communication

• Deliver clear, structured, and outcomes‑based communication across analyst, director, and executive audiences.
• Facilitate solution reviews, operational assessments, and progress updates with well‑defined agendas, next steps, and follow‑through.

Operational Ownership & Independence

• Demonstrate strong self‑management, adapting quickly in ambiguous situations and driving clarity without direction.
• Maintain accountability for assigned accounts, ensuring follow-through, documentation accuracy, and consistent client experience.

Cross‑Functional Collaboration

• Partner effectively with internal teams — including Support, Implementation, Customer Operations, and Product — to address customer needs and coordinate strategic initiatives.
• Surface client insights and feedback that help improve product adoption, customer experience, and internal alignment.

Process Improvement & Team Contribution

• Contribute to scaling internal processes, resources, documentation, and best practices that improve the SAM team’s efficiency and impact.
• Promote transparency, collaboration, and open communication across client accounts and internal partners.

Required Knowledge, Skills & Abilities

• 3+ years of multifamily industry experience
• Experience working with multifamily operators, asset managers, or ownership/portfolio management teams
• Strong relationship management skills with the ability to support diverse personalities and communication styles
• Excellent written and verbal communication, with the ability to simplify complex information
• Highly organized with strong documentation, follow-up, and prioritization capabilities
• Proven ability to take ownership, proactively solve problems, and escalate when appropriate
• Ability to collaborate effectively across teams and seniority levels.
• Proficiency in Microsoft Office Suite and strong competency in learning new systems.
• Bachelor’s Degree preferred
• Ability to travel up to 25%

Preferred Qualifications

• Hands-on experience using Business Intelligence, Asset Management reporting tools, or Performance Analytics in a multifamily role
• Experience with RealPage products
• Understanding of SaaS customer success methodologies and lifecycle management
• Experience facilitating discovery, solution reviews, or executive business reviews
• Experience using CRM tools (e.g., Salesforce) for tracking customer interactions, tasks, and lifecycle management.
• Strong aptitude for learning new technologies and guiding clients through effective adoption and workflow integration.

SALARY AND BENEFITS 

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.