The Engagement Manager III (EMIII) leads complex, multi-product SaaS deployments across RealPage’s strategic accounts, driving enterprise-wide transformation and long-term customer success. Building on the EMII foundation, this senior role expands influence across executive stakeholders, mentors junior Engagement Managers, and helps shape strategic implementation practices.

As a trusted advisor and change agent, the EMIII is responsible for delivering high impact onboarding experiences and aligning RealPage solutions with clients’ business outcomes. This role demands exceptional leadership, strategic foresight, and deep expertise in both RealPage products and the multifamily industry.

• Strategic Program Leadership: Lead implementation projects primarily for our strategic level clients ( 7,500+ units ) involving multiple RealPage products and business units. Develop and execute high level onboarding programs that align with client goals and RealPage best practices.
• Executive Stakeholder Management: Build and maintain relationships with senior client executives. Facilitate strategic planning sessions, executive steering committees, and ongoing touch point calls to ensure alignment and value realization.
• Mentorship & Team Leadership: Coach and mentor EMIs and EMIIs, providing guidance on project delivery, client communication, and risk management. Serve as a role model for cross-functional collaboration and customer advocacy.
• Innovation & Process Improvement: Identify opportunities to improve implementation methodologies, tools, and templates. Contribute to the evolution of RealPage’s onboarding framework and change management strategies.
• Risk & Change Management Expertise: Lead complex change management initiatives, including cultural, technical, and operationaltransitions. Proactively identify risks and develop mitigation strategies that ensure successful outcomes.
• Cross-Functional Collaboration: Partner with Product, Sales, Support, and Training teams to ensure a seamless customer experience. Influence product roadmap and service offerings based on client feedback and industry trends.

QUALIFICATIONS

• 5+ years of SaaS implementation, engagement management, or similar experience with a proven track record of leading enterprise-level projects
• Strong executive presence and ability to influence senior stakeholders
• Excellent project management skills (PMP or equivalent certification preferred)
• Demonstrated success in mentoring and developing team members
• Deep understanding of change management principles and enterprise transformation
• Excellent communication, facilitation, and conflict resolution skills
• Ability to travel up to 25% based on client needs

KNOWLEDGE/SKILLS/ABILITIES (PREFERRED)

• MBA or advanced degree in Business, Technology, or related field
• Experience with RealPage platform and multifamily industry operations
• Familiarity with Agile or hybrid project delivery methodologies
• Thought leadership in SaaS onboarding, customer success, or digital transformation

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.