We’re looking for a highly skilled Desktop Support Technician III to join our IT team as a Tier 3 escalation resource supporting a hybrid Windows and macOS environment.  

This is an on-site role responsible for delivering advanced endpoint support, white-glove executive service, and modern device management using Intune, Autopilot, Mosyle, and Apple Business Manager.  

If you thrive in high-visibility environments and enjoy solving complex endpoint challenges, we want to hear from you.  

• Act as Tier 3 escalation for complex desktop and endpoint issues 

• Provide executive/VIP white-glove technical support 

• Manage Windows and macOS device provisioning and lifecycle 

• Deploy and manage endpoints using: 

• Microsoft Intune 

• Windows Autopilot 

• Mosyle 

• Apple Business Manager 

• Support Azure AD, Active Directory, and M365 administration 

• Maintain endpoint security compliance (BitLocker, FileVault, MFA) 

• Perform root cause analysis and implement long-term fixes 

• Support executive meetings and high-visibility IT events 

• Provide technical guidance to global IT teams  

Knowledge/Skills Required  

What You Bring  

• 5+ years of desktop or endpoint support experience 

• Strong Windows & macOS troubleshooting expertise 

• Hands-on experience with Intune, Autopilot, Mosyle, and ABM 

• Experience supporting senior leaders and executives 

• Knowledge of Azure AD, Active Directory, and M365 

• Strong problem-solving and communication skills  

Nice to Have  

• Microsoft Endpoint Administrator Certification 

• Apple Certified Support Professional (ACSP) 

• PowerShell scripting experience  

Why Join Us?  

• High-impact role supporting executive leadership 

• Modern endpoint management environment 

• Opportunity to influence device standards and global practices 

• Collaborative and forward-thinking IT team  

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.