Summary

The Solution Advisor II is a multi-housing industry professional, experienced in Property Management technology and Operations. This position applies multi-housing industry experience and in-depth OneSite product knowledge to help customers effectively optimize their RealPage products. The Solution Advisor is a customer advocate, an effective communicator and listener that possesses the ability to build relationships and trust with customers to drive optimization.

PRIMARY RESPONSIBILITIES

• Responsibilities for this position include but are not limited to the following:
• Maintain advanced knowledge of OneSite Leasing & Rents and integrated products settings and configuration
• Maintain knowledge of RealPage products and integrations and be able to communicate the value proposition
• Maintain advanced knowledge of the Unified Platform and New OneSite
• Actively and efficiently manage customer engagements
• Keep current on Multifamily industry trends
• Create amazing customer experiences that increase customer loyalty and protect ACV (annual contract value)
• Maintain accurate records within SalesForce of all customer communications
• Maintain accurate time tracking of utilization for each engagement
• Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems
• Manage difficult situations into positive interactions with internal and external customers
• Manage relationships to foster open communication regarding strategy, short/long term initiatives and goals
• Identify potential revenue opportunities that align with customer business strategy
• Participate in projects as needed

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s degree or equivalent job experience in multifamily Operations, Implementation, Training or System Administrator role
• Minimum of three to five years’ experience as a System Administrator or related experience resulting in a deep understanding of OneSite settings
• Expert understanding of RealPage products and services is required
• Advanced understanding of property management required at both corporate and property level
• Ability to perform in depth OneSite Business Model Reviews, identify inefficiencies and opportunities and provide customer strategic advice
• Ability to work closely across the customers organization to elicit cooperation from a wide variety of sources, including Senior leadership, Regional Management, Accounting, Marketing, and IT
• Ability to work independently and in a strong team environment
• Possess strong project management skills and the ability to manage multiple priorities simultaneously
• Demonstrate ability to proactively assess and address risk
• Experience with mentoring or training others
• Outstanding verbal and written communication skills; excellent presentation skills
• Experience with creating and delivering professional presentations
• Flexible, detailed and able to successfully manage change
• Outstanding documentation and follow-up capabilities required
• Ability to travel (client request, otherwise all meetings are virtual)
• Demonstrated ability to understand and advise on all facets of operations that can impact customer goals

SALARY AND BENEFITS

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
  
• Retirement savings plan with company match.
  
• Paid time off and holidays.
  
• Professional development opportunities.
  
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.