The Fraud Risk Operations Manager is responsible for building out and leading fraud monitoring operations across our payments ecosystem with a strong focus on account opening fraud, account takeover (ATO), counterparty fraud and other complex fraud schemes targeting our ecosystem. This role combines deep fraud domain expertise with people leadership, investigator enablement, and operational discipline. This manager will establish best‑in‑class investigative practices, train and upskill analysts, drive consistent fraud decisioning, and support law enforcement and recovery efforts. The ideal candidate is highly hands‑on, thrives in fast‑moving environments, and brings prior experience navigating complex fraud typologies within the merchant acquiring ecosystem.

Fraud Monitoring Operations Leadership

• Oversee day‑to‑day fraud transaction monitoring, alert queues, case investigations, and escalations across payments and merchant acquiring.
• Act as the escalation point for high‑risk, high‑impact fraud cases, ensuring sound investigative judgment and timely resolution.
• Ensure consistent application of fraud policies, procedures, and investigative standards across the team.

Fraud Domain Expertise & Investigations

• Lead investigations into complex fraud typologies, including account takeover (ATO), account opening / synthetic identity fraud, first‑party misuse, counterparty fraud and novel fraud trends.
• Conduct root‑cause analysis of confirmed fraud events and identify control gaps, process weaknesses, or emerging attack patterns.
• Provide expert guidance on investigative techniques, evidence gathering, and documentation standards.

Team Management, Training & Upskilling

• Manage, coach, and develop a team of fraud operations analysts and investigators.
• Design and deliver ongoing training to elevate investigative skills, pattern recognition, decision quality, and fraud typology knowledge.
• Establish performance expectations, quality metrics, and continuous feedback loops to improve analyst effectiveness.

Law Enforcement & Recovery Support

• Support engagement with law enforcement, financial institutions, and external partners on fraud recovery and asset tracing efforts.
• Ensure accurate, timely preparation of fraud documentation, evidence packages, and case summaries.
• Partner with Legal and Compliance to support subpoenas, SARs (if applicable), and regulatory inquiries.

Operational Excellence & Process Improvement

• Drive operational consistency, efficiency, and quality across fraud transaction workflows.
• Identify opportunities to optimize queues, reduce manual effort, and improve turnaround times without increasing risk of exposure.
• Document and maintain fraud operations procedures, playbooks, and escalation frameworks.

Cross‑Functional Collaboration

• Partner closely with Fraud Strategy, Product, Engineering, Payments Operations, and Customer Support to solve fraud issues end‑to‑end.
• Provide operational insight into fraud trends, merchant behavior, and customer impacts to inform upstream controls and tooling improvements.
• Participate in incident response activities and post‑incident reviews.

• Provide expert guidance on investigative techniques, evidence gathering, and documentation standards.

Required:

• 6–9 years of experience in fraud risk, payments risk, or financial crime, with hands‑on transaction fraud and investigations experience.
• Demonstrated expertise in ATO, account opening fraud, and counterparty fraud  and a broad range of payment-related fraud
• 1+ years of prior experience managing or leading fraud operations analysts or investigators.
• Bachelor’s degree in Criminal Justice, Finance, Risk Management, or related field

KNOWLEDGE/SKILLS/ABILITIES

Required:

• Deep understanding of fraud typologies across payments, merchant acquiring, and digital platforms.
• Strong investigative mindset with the ability to assess risk, weigh evidence, and make defensible decisions.
• Experience managing fraud operations queues, escalations, and recovery workflows.
• Ability to train and mentor analysts, translating complex fraud concepts into practical investigative guidance.
• Strong written and verbal communication skills, including storytelling and executive communications
• Proven ability to partner cross‑functionally and navigate competing priorities in high‑risk scenarios.
• High attention to detail, operational discipline, and sound judgment under pressure.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.