The Payment Operations Analyst is responsible for understanding our transactional partners and processes as well as evaluating and mitigating the associated risks. Buildium's payments business is the fastest growing vertical within Buildium and the Payments Operations Team is central to managing the flow of funds through our payment facilitator model 

• Keep a pulse on daily activity while acting on risk management opportunities
• Responding to and resolving chargebacks, ACH returns, and incorrect bank details for PMCs 
• Resolving PMC issues resulting from fraud
• Understand specifics of Buildium customers to be able to properly advise on risk management opportunities 
• Educating PMCs on fraud prevention while resolving concerns
• Monitoring of Looker reports to ensure new customers are following processes and procedures
• Lead research into unique transactions and funding patterns with cross-functional teams
• Manage reporting and operational interactions with processing partners
• Support day-to-day operations of Buildium's payments underwriting team
• Communicate professionally and clearly with our customers
• Provide process improvements and support the design of our scalable systems 

• Bachelor's degree 
• 2-5 years of experience 

KNOWLEDGE/SKILLS/ABILITIES 

Required: 

• Highly specialized knowledge of fraud prevention measures
• Detail-oriented, self-starter, who is eager to take on new challenges and solve puzzles
• High level of confidence and demonstrated ability to work cross functionally
• Reliable under pressure and prefers to advocate findings in a constructive manner
• Excellent eye for detail and high level of discretion
• Comfortable working in a fast-paced environment while upholding our organizational values and standards
• Understands fundamental banking and accounting principles, including compliance and regulatory requirements for transaction processing
• Comfortable using various banking and payments user interfaces for data collection and research
• AAP (Accredited ACH Professional) and/or ACAMS certification is a big plus
• Experience with BI tools (e.g., Power BI, Looker, Tableau, etc) or knowledge of SQL a plus 

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.