The Director / Senior Director of Fraud Risk Management is responsible for defining and executing a comprehensive fraud strategy that protects the organization while enabling risk-optimized growth. This role combines strategic vision, technical expertise, and operational leadership to manage fraud prevention, detection, and response across digital and physical channels. The ideal candidate will balance fraud mitigation with customer experience and business performance, while also overseeing day-to-day fraud operations including manual reviews, incident response, and funds recovery.

Strategic Leadership

• Define and lead a fraud risk strategy that aligns with enterprise goals, balancing fraud prevention with customer experience and revenue growth.
• Partner with product, operations, and customer experience teams to embed risk-aware design into new initiatives and customer journeys.
• Identify and prioritize fraud risks across channels, products, and geographies, and develop mitigation plans accordingly.

Fraud Analytics and Threat Intelligence

• Leverage advanced analytics, machine learning, and behavioral modeling to detect fraud patterns, assess vulnerabilities, and anticipate emerging threats.
• Build and maintain fraud dashboards, KPIs, and executive-level reporting to guide strategic decisions and resource allocation.

Risk Operations Management

• Oversee day-to-day fraud operations, including manual reviews, queue management, and case investigations.
• Lead the fraud incident response process, ensuring timely escalation, root cause analysis, and corrective actions.
• Manage the end-to-end funds recovery process, including chargebacks, ACH returns, and collaboration with financial institutions and law enforcement.

Technology and Tools

• Partner with product and engineering to evaluate, implement, and optimize fraud detection platforms and case management systems.
• Collaborate with engineering and data science teams to enhance fraud rules, models, and automation capabilities.

Governance and Compliance

• Ensure compliance with regulatory requirements and internal policies.
• Develop and maintain fraud-related policies, procedures, and training programs across the organization.

Team Leadership

• Build, lead, and mentor a high-performing fraud risk team, including analysts, investigators, and operations specialists.
• Foster a culture of accountability, innovation, and continuous improvement.

• 8–12 years of experience in fintech, payments, or financial services, with a focus on fraud and payments risk management.
• Bachelor’s or Master’s degree in Data Science, Finance, Risk Management, or related field; advanced degree or certifications (e.g., CAMS, CFE) is a plus. 

KNOWLEDGE/SKILLS/ABILITIES

• Ability to define fraud strategies that support business growth while minimizing risk
• Strong command of SQL, Python, R, or similar tools for data analysis
• Experience with fraud detection systems (e.g., Oscilar, DataVisor, Feedzai)
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Deep knowledge of fraud typologies (e.g., identity theft, synthetic fraud, payments fraud)
• Experience managing fraud operations, including manual reviews and recovery workflows
• Experience designing fraud controls that minimize customer friction and support trust and retention
• Strong analytical and process design skills, with a demonstrated ability to lead root-cause investigations and implement controls.
• Excellent leadership, communication, and stakeholder management skills. 

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.