Summary
The IT Helpdesk Support Technician II plays a critical role in providing advanced technical support for IT systems, applications, and infrastructure. This position involves diagnosing and resolving complex hardware, software, and network issues, ensuring smooth operations for end users. The ideal candidate will implement IT service management (ITSM) best practices, work with cross-functional teams, and contribute to continuous improvement efforts within the organization. This position is an onsite position in the RealPage Richardson, Texas headquarters location at 2201 Lakeside Blvd.
Primary Responsibilities
Qualifications
Required Knowledge
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